Skip to Content

Refund Policy

At Home Care Heroes, we are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, our Refund Policy is designed to help you understand your rights regarding refunds and exchanges.


1. General Refund Guidelines

To be eligible for a refund or exchange, you must return the item within [insert number of days, e.g., 30 days] of the purchase date. The item must be in its original condition, unused, and in the original packaging, including any accessories, manuals, and warranty information.


2. Non-Returnable Items

The following items are non-returnable and non-refundable: 


  • Labor, delivery, and installation services
  • Gift cards
  • Personal care products
  • Special orders
  • Opened video games and computer software
  • Items damaged through intentional or accidental abuse


3. Refund Process

To initiate a refund, please contact our Customer Service team at [insert contact information]. Refunds will be issued based on the original payment method used during the purchase. If you paid via credit card, the refund will be processed back to the original card, minus any applicable bank fees.


4. Exceptions

VAT cannot be refunded after 3 months from the date of purchase in case of approved returns.

No cash refunds are allowed. In-store purchases will be credited back to the customer’s account.


5. Contact Us

If you have any questions regarding this Refund Policy, please contact us at

Email: info@homecareheroes.org 

Phone: 

Address: Barbar Abou Jawdeh, Bauchrieh